Refund and Returns Policy
USA Pallet Wholesale sells liquidation merchandise as described and as-is. Because these lots consist of returns, overstock, shelf pulls, and closeouts sold by the pallet, truckload, or mixed lot, we accept returns only when the delivered order is defective beyond its stated condition, damaged in transit, incorrect, or materially misrepresented. We do not accept change-of-mind or buyer\’s-remorse returns.
Covered Problems
Contact us within 30 days after delivery if one of the following applies:
- Freight damage: the load arrived damaged and the damage was written on the Bill of Lading before the driver left.
- Wrong load: the delivered lot is materially different from the one ordered.
- Material misrepresentation: the delivered lot is materially worse than its listing described.
- Defective delivery: the lot as a whole arrives unusable or non-functional beyond the condition disclosed on its listing.
For an approved covered claim, we resolve the problem through a comparable replacement or exchange, a partial refund, or a full refund at our discretion. Covered claims have no restocking fee and no return-shipping charge.
Exchanges
When inventory allows, you may choose a comparable lot of equal value instead of a refund for a covered problem. Contact us first for authorization. The returned lot must remain complete and materially unchanged from the condition in which it arrived. We ship an approved replacement after receiving and inspecting the return.
What Is Not Returnable
- A change of mind, buyer\’s remorse, or lower-than-expected resale results.
- Normal as-is variation, including individual customer-return items that need testing, cleaning, parts, or repair within the condition described.
- Lots that have been materially altered, used, broken down, or partially sold after delivery.
- A request made more than 30 days after delivery.
- Freight damage not recorded on the BOL at delivery.
- A shortage claim on an unmanifested or mystery lot. These lots have no itemized supplier list, and any stated count is an estimate rather than a guaranteed manifest quantity.
How to Report a Problem
Email info@usapalletwholesale.com within 30 days of delivery. Include your order number, clear photographs, the delivery paperwork, and a description of the problem. We respond within 2 business days. Do not return merchandise to the original retailer or manufacturer, and do not ship a lot back before receiving written return authorization from us.
Refunds
After an authorized return is received and inspected, an approved refund is issued to the original payment method within 3 business days. Processing time at your bank or payment provider may occur after we issue the refund.